退款政策

Right of Withdrawal If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving the last item in your order, without giving any reason.

How to Start a Return or Cancellation To exercise your right of withdrawal, log in to your account at https://account.imgreat.shop and submit a return or cancellation request through your order history. We will send you an acknowledgement of your request promptly.

Returning Items After notifying us, you must return the items within 14 days. Items must be unused and in their original condition.

Refunds Once we receive and inspect your return, we will refund the full purchase price including standard outbound shipping costs within 14 days. We reserve the right to withhold the refund until we have received the returned goods.

Return Shipping Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method, as we cannot be responsible for items lost in transit.

Condition of Returned Items We reserve the right to deduct from your refund if returned items show signs of use or damage beyond reasonable inspection. Items must be returned in their original packaging and condition.